Customer Leaves A Bad Omelet Review, Then Ends Up With Egg On Their Face

Leona Martinez
Jul 25, 2022
Jul 25, 2022

Reading customer reviews is one of the best ways for people to make an easier decision on whether or not to buy a product or service. Reviews from customers are considered the most trusted reference source because customers are those who have purchased and tried those products. Product and service reviews come in many different forms, including good ones and bad ones. Through reviews, businesses can improve products and enhance their chances of winning more customers.
If you, like many people, tend to look to Google reviews or Yelp reviews for an accurate indication before heading to check out a new restaurant, you may want to reconsider this tactic. Because some users, from disgruntled customers to spiteful ex-employees, can post negative or untrue remarks, which influence the reputation of a business. Recently, one customer left a nasty one-star review on Yelp about their bad experience with an omelet at a high-end restaurant when the chef decided to post a response.

According to one Yelp user, the omelet in issue was actually cooked with Gruyere rather than the intended goats' cheese.

Source: bryan (not the actual image)

The critical review said that the chef attempted to misidentify mozzarella cheese as goat cheese

Source: ed209vsMrKinney

The user advised other diners not to visit the restaurant

"Serves a goat cheese omelette (on the menu) with mozzarella cheese !!! That’s right and they tried to pass it off as goat cheese! The excuse … sometimes he gets confused !!! Are you kidding me? With those prices you don’t have that luxury !!! Pick another place to go. You’ll never know what will be put in your food !! "

The chef wrote her thoughtful response a little while later

“So we do not often respond to negative reviews unless it is to apologize for a miscue in service or cuisine. So, as the chef, and one not hiding behind internet anonymity I will apologize for your receiving the incorrect cheese in your omelette. As the chef I also feel a responsibility to let you know that the cheese was not mozzarella, it would never be mozzarella unless we had made the mozzarella in house that is a cheese much like a burrata that can be easily made within a restaurant. It belongs to the pasta filata family of cheeses, it is not a cultured cheese, The cheese you had was a gruyere, and in its own right gruyere is a great cheese, a French bistro classic that does not even minutely resemble the texture of a true mozzarella nor does its flavor profile come close to the milky cleanness of a mozz as it is semi hard and cultured possessing a foot that a mozzarella does not possess.

I recall you coming into the restaurant, I recall stating that you were correct that the cheese in the omelet was supposed to be goats cheese and I recall offering to fix the problem I also recall that we comped your omelette even though you consumed the entire thing. I would never try and pass a cheese off as one instead of the other, the days leading up to your lunch we had placed a gruyere omelette on the menu, it was reflexive and honest mistake that could have been easily fixed but you chose not to allow us to do so. Instead, you wait several weeks to write a review that states information that is incorrect and inflammatory to a restaurant like ours that goes through great lengths to be the best that we can. If we failed in our endeavor with you I can accept that responsibility but I will not have our integrity attacked by a palate that cannot discern between mozzarella and gruyere… unless that was a mistake…. which is a luxury that those writing a serious critique of a serious restaurant do not have.”