Facing a difficult or demanding customer, commonly referred to as a "Karen," can indeed be a challenging situation for many employees. So why?? The term "Karen" has emerged as a colloquial term to describe a specific type of customer who is perceived as entitled, demanding, and often rude or disrespectful to service staff. And their aggressive and confrontational attitude can make employees feel disrespected, powerless, and anxious about how to handle the situation appropriately.
Karen is commonly known as a middle-aged white woman. While less discussed, these women have male counterparts. Karen has a husband. His name is Ken. And this guy, who is a manager at a local sub shop, had an encounter with Kevin (a male Karen). The encounter was so interesting that he decided to share it with people online. To read the entire story, scroll down below: