People who work in the service industry already put in really long hours, and on top of that, they have to handle entitled and openly angry comments from customers, which can be a real pain. Some customers just act like the world owes them everything, and they deserve special treatment all the time. But luckily, in this case, after this one difficult customer asked to talk to the manager of the restaurant, things took a turn for the better. It must have been a sight to see the hopelessness on her face when things didn't go her way.
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OP asks:
OP became the bar manager at a family-owned restaurant.
They had a special every day for wine.
One day, a lady came in with her friends and immediately started causing problems.
OP could hear what she talked to her friends.
The lady started being Karen.
“Actually, I am the bar manager.”
OP nailed it so well.
Haha
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